BoaBet Privacy Policy

At BoaBet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website at boabet.com and use our services, including our online casino, sportsbook, and all related features. By using our platform, you agree to the practices described in this document. We encourage you to read it carefully before registering or placing any bets.

Who We Are

We are the operator of BoaBet, an online gaming platform offering casino games, sports betting, live casino, and more. Our platform is licensed under the Gaming Board of Anjouan (Autonomous Island of Anjouan, Union of Comoros), Licence No. ALSI-202505010-FI1, granted 9 May 2025 under the Betting and Gaming Act 2005 of Anjouan. We are committed to operating transparently and in full compliance with applicable data protection regulations. If you have any questions about how we handle your data, you may contact us at [email protected].

What Information We Collect

Here at BoaBet, we collect personal information to provide you with a safe, personalised, and legally compliant gaming experience. The categories of data we may collect include:

• Registration data: your name, date of birth, email address, phone number, and country of residence
• Identity verification data: copies of government-issued ID, proof of address, and payment method documentation (required for KYC compliance before withdrawals)
• Financial information: payment details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device information, operating system, and cookie identifiers
• Behavioural data: gaming activity, session duration, pages visited, and bonus interactions
• Communications: messages sent to our customer support team via live chat or email

How We Use Your Information

Our BoaBet platform uses your personal data for the following purposes:

• To create and manage your player account
• To process your deposits and withdrawals, including verifying payment methods such as Interac, Visa, Mastercard, bank transfer, and crypto
• To complete Know Your Customer (KYC) verification as required by our licensing obligations
• To deliver bonuses, promotions, and loyalty programme benefits — including our welcome package and 7-level loyalty rewards
• To personalise your gaming experience and recommend relevant content
• To detect and prevent fraud, money laundering, and other illegal activity
• To comply with responsible gambling requirements and self-exclusion requests
• To send you promotional communications, where you have consented to receive them
• To improve our website, fix technical issues, and analyse user behaviour

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing is required to fulfil our agreement with you as a registered player
• Legal obligation: we must collect and retain certain data to comply with our licensing conditions, anti-money laundering regulations, and responsible gambling requirements
• Legitimate interests: we process certain data to protect the security and integrity of our platform
• Consent: where you have explicitly agreed to receive marketing communications from us

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. Cookies help us remember your preferences, keep your session secure, and analyse how our platform is used. We may use the following types of cookies:

• Essential cookies: necessary for the website to function correctly — you cannot opt out of these
• Performance cookies: help us understand how visitors interact with our site so we can improve it
• Functional cookies: remember your settings and preferences across sessions
• Marketing cookies: used to deliver relevant advertising and track campaign performance

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your experience on our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Game providers and software partners: including Pragmatic Play, Play'n GO, Nolimit City, Evolution, and others, to deliver their games through our platform
• Payment processors: to facilitate secure deposits and withdrawals
• Regulatory and licensing authorities: including the Gaming Board of Anjouan, when required by law
• Fraud prevention and identity verification services: to verify your identity and protect our platform
• Our corporate group: affiliated entities within our operating group where necessary for business purposes
• Law enforcement agencies: when we are legally obligated to disclose information

All third parties we work with are required to handle your data in accordance with applicable privacy laws and our data protection standards.

Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by law. In most cases, we are obligated to retain financial and identity records for a minimum of five years following account closure, in compliance with anti-money laundering regulations. When your data is no longer required, we will securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct any inaccurate or incomplete data
• Right to erasure: in certain circumstances, you may request that we delete your data
• Right to restrict processing: you may ask us to limit how we use your data in specific situations
• Right to data portability: you may request a structured copy of your data in a machine-readable format
• Right to object: you may object to certain types of processing, including direct marketing
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices include SSL encryption, secure servers, access controls, and regular security assessments. While we take every reasonable precaution, no online system can be guaranteed to be entirely secure. We encourage you to protect your account by using a strong, unique password and enabling any available security features.

Children and Minors

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. If you believe a minor has registered on our platform, please contact us immediately.

International Data Transfers

As an internationally operating platform, we may transfer your personal data to countries outside your country of residence. When we do so, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable laws. By using our services, you acknowledge and consent to such transfers as described in this policy.

Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you via our website or by email. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. You can contact our support team via live chat on boabet.com or by email at [email protected]. We are committed to resolving any privacy-related concerns promptly and transparently.